Overview:
A practical introduction to inclusion, designed specifically for customer-facing environments.
We begin by outlining relevant legislation and policies to set a clear framework for acceptable behaviour. The focus then shifts to simple, actionable changes that boost staff morale, reduce conflict, and foster a welcoming atmosphere for all. The course can be tailored to suit your industry

Duration: 3 hour Instructor-led online workshop
For: Owners, managers, and team leaders

Overview:
Designed for businesses without HR departments. We begin by outlining relevant legislation and policies to set a clear framework for acceptable behaviour. The course helps embed inclusion into company culture, services, and strategy from the ground up.

Duration: 2 × 3 hour Instructor-led online workshops
For: Freelancers, startups, small teams

Overview:
In this course, you'll discover how EQ offers a strategic advantage and drives better outcomes for your organisation. We begin by outlining relevant legislation and policies to set a clear framework for acceptable behaviour. You'll gain insight into the causes of biases, including personal bias and organisational culture. You’ll learn practical ways to attract and support a diverse workforce – bringing fresh perspectives, sparking innovation, and helping your team perform at their best And you’ll leave with clear, effective strategies to create real, lasting change – from leadership to the front line.

Duration: 12 hours, over a 4-week period. 4 x 3-hour Instructor-led online sessions led by Rani Dhanda

For: HR professionals

Whether you're starting out or refining your approach, this course will help you take confident, practical action.